Cancellation Policy and Procedures

 

GDS Reservations:

Reservations that come from any of the travel sites/agents:

 

Upon receiving a reservation, a deposit must be charged to the guest's credit card. The $8.50 GDS pass thru fee is a non-refundable fee and if the property refunds the deposit guest deposit after receiving a cancellation, the property is to keep the $8.50 GDS Fee.

 

Guests cannot cancel the reservation by calling the hotel, please inform the guest that they must cancel the reservation however they booked it. (If they booked it thru expedia they must cancel it thru expedia.)
If the cancellation is not made this way the booking agent will still be expecting to be paid commission, so it is important to follow this procedure whenever possible. In addition, if the cancellation is made thru the system, ORS will not charge the connectivity fee.

 

Your cancellation policy applies to all reservations.  After receiving the cancellation, the property is to determine whether a refund is to be issued after receiving the cancellation thru the system.  Please make sure that your cancellation policy in the system is correct and covers your expenses, policy shown on every reservation.

 

Booking Engine Reservations: 

Reservations that come from the booking page which we have attached to your travel site. This will not apply to all properties.

If we do not administer your reservations from your hotel website please disregard this section.

 

Booking engine cancellations:

If a guest calls to cancel a booking engine reservation, it can be done by the guest or the property directly thru the property website booking engine. On the first page of the booking engine, click on the button that says “Amend Reservation.” Enter the guest confirmation number and email address to find the reservation, then click where indicated to cancel the reservation.

 

A cancellation notice will be sent thru the system and also to the guest.

 

Important: When any cancellation comes thru the system, the room cancelled will be put back into inventory to be resold thru the system.

If you plan to fill the room thru another reservation source you must remove the inventory or there will be a possibility of overbooking. Exceptions If a guest will not make the cancellation thru the system or for some other reason the cancellation is not made property thru the system, credit can be given for the cancellation as long as ORS is notified at the time of the incident. Please notify us of exceptions by fax or email at the time of occurrence.  Absolutely no credit will be given for reservations after 30 days.

Declined Credit Cards Your property is not obligated to hold a room if you are unable to hold a deposit. Contact the guest and/or Travel Agent to confirm credit card information. Please let us know if the credit card is declined and the reservation is unable to be confirmed.  No show Guests In the event of a No-Show, the property should retain the deposit in accordance with their policies. Please advise ORS immediately and connectivity billing from ORS will be based on the 1 night collected.

 

 

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